5 questions you should avoid asking your customers

◻️ Would this feature work for you?
↳ Customers don’t know the answer to this question because they haven’t experienced the feature.

◻️ Can you give us a list of your feature requests?
↳ This lacks context and doesn’t provide insights into the actual problems customers need solved.

◻️ Do you like this feature?
↳ This does not matter. What matters is if it solves a problem in a way customers would choose to use it.

◻️ Would you use this?
↳ Customers can’t know the answer without experiencing the feature firsthand to see if it works for them. Plus, people are generally nice and may just say “yes” to avoid upsetting you.

◻️ Would you pay for this?
↳ They can’t answer this truthfully unless it’s a viable option—and you’re not actually asking them to pay. As mentioned, people tend to be nice and might say “yes” simply to avoid conflict.

https://www.linkedin.com/feed/update/urn:li:activity:7310001843479142401/